Returns &

Exchange

Policy

Coral

Shipping is a Flat $50 fee on all coral. Corals will only be shipped with appropriate shipping temperatures. Also, you must be there to accept the package. If you do not provide proper shipping information and/or are not there to accept package, live arrival will be voided. Pick up can be arranged through email. Animals can also be held at a FedEx hub for pick up. But must be picked up within 2 hours of being available for pick up.

We guarantee live arrival, in the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery.

We may ask for you to ship back the deceased animal so please do not dispose of it. Once we receive the digital photo/s, and we receive the deceased coral (if applicable we will issue you credit. We do not give refunds; we only give credit towards future orders. 

*all shipping fees include: Fedex overnight, insulated boxes, heat or cold packs**

**Shipping is done Monday- Wednesday**

*no live arrival guarantee below 40* or above 90 degrees*

*Any claims, or issues must be notified within 2 hours of receiving the shipment*

*We are not responsible for incorrect addresses given.*

*Shipping is not refundable*

Reptiles

Shipping is a Flat $50 fee on small animals. Animals will only be shipped with appropriate shipping temperatures. Also, you must be there to accept the package. If you do not provide proper shipping information and/or are not there to accept package, live arrival will be voided. Pick up can be arranged through email. Animals can also be held at a FedEx hub for pick up. But must be picked up within 2 hours of being available for pick up.

​We guarantee live arrival, in the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery.

​We may ask for you to ship back the deceased animal so please do not dispose of it. Once we receive the digital photo/s, and we receive the deceased animal (if applicable we will issue you credit. We do not give refunds; we only give credit towards future orders. 

*all shipping fees include: Fedex overnight, insulated boxes, heat or cold packs**

**Shipping is done Monday- Wednesday**

*no live arrival guarantee below 40* or above 90 degrees*

*Any claims, or issues must be notified within 2 hours of receiving the shipment*

*We are not responsible for incorrect addresses given.*

*Shipping is not refundable*

Amphibians

Amphibians do not have a live arrival guarantee.

Shipping Policy

Please contact us for our return & exchange policy. 

Contact

Please Contact us with any questions or concerns you might have. We would love to hear from you!

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Contact Information

 

Address:

3800 Main St #5, 

Chula Vista, CA 91911

 

Phone:

(619) 240-7333

Email:

ReefandReptileco@gmail.com